Contact us
You can contact us for individual information, advice or support at any time. We aim to respond to all contact within 5 working days. In very busy times we may take longer than this. If we have not responded by this time, please contact us again and say when you first contacted us.
Please read our privacy notice before contacting us.
Contact Form
The best way to contact us is using our contact form. You can contact us at any time and we will usually respond by email.
You can email us at any time on SIAS@swindon.gov.uk. Please include your child's details and a brief description of the current situation.
Phone
You can leave a message at any time by calling 01793 466515. The phone will ring twice and then ask you to leave a message. Please include your name and number, as well as your child's details and a brief description of the current situation.
What should I include in my brief description?
To provide you with specific information, advice and support it is helpful to know:
- Child or young person's name, date of birth and gender
- Type of special educational need
- If the child or young person has an EHCP
- Educational setting
We also need to know what you would like support with. Please look at our what we do page to find out more about the sorts of things we can help with.
What happens next?
When we contact you we will agree what we can help you with and give you relevant advice and information. You will also be able to ask us any specific questions.
We will usually contact you by email first. If we need to we will also book a time to call you, or arrange a virtual meeting.
Your privacy
SIAS collects and processes personal data relating to personal situations in order to provide the right level of information, advice or support. We are committed to being transparent in how we collect and use data, and meeting our data protection obligations. If you want to find out more about your data please read our privacy notice.
You do not have to provide us with any personal information you do not wish to share, however if you do not provide personal data we may not be able to provide the full range of support and our advice will be non-specific.
National SEND Helpline
If you wish to speak to someone today, you can contact the National SEND Helpline, which is run by Contact for families with disabled children. Contact supports families with guidance and information on all matters relating to SEND, including financial advice.
You can contact them using their free helpline on 0808 808 3555 between 9.30am and 5pm.
The Local Offer
More information about what services are available for children, young people and adults in Swindon can be found on the SEND Local Offer Website.